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Cosatto service promise Cosatto service promise

Once you buy Cosatto, you’re covered

With an intensive aftercare service that includes our revolutionary 4-year guarantee and no-hassle home collection, our world-class care team has got your back.


The Original 4 Year Guarantee

The world sat up and took notice when we introduced our revolutionary *4 year guarantee. We thought of everything you could possibly need. Then went beyond that. It covers that journey from newborn to kid. That’s a peaceful little lifetime of use. Once you buy your Cosatto you're in the family.

*Wow XL purchases will receive a 10 Year Guarantee. Only applies to travel system purchases.

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Help Zone

From courtesy wheels to collection and advice, from next day spares to speedy repairs, no-one looks after you like the brand holding your hand. This is our commitment to you. Enter the support dimension. 

Need help with your product? Find help here.

Help Zone >

Frequently Asked Questions

Wait a minute…Before you arrange to send back your Cosatto pal. Have you checked our FAQs? You may find your answer there. Thought about it and still want to check in your pal for repair? Order a spare part? Ask a product-specific question? Let the product help section help you.

Burning question still unanswered? Contact us >

FAQs >

Next day delivery

We Deliver

Need for speed? Bought it today but need it yesterday? We get it. That’s why we believe in warp speed when it comes to getting your stuff to you. Next day delivery to be precise. 


Cosatto Returns

30 Day Money Back Guarantee >

Changed your mind? The Cosatto returns process is there to make your life easy. In the unlikely event you want to return your Cosatto, our world-class aftercare has got you covered.


Cosatto spare parts

Speedy Spares

We’ve got spares to support you for your full 4 years and then some. Request spare parts by 4.30pm and we’ll send them via express delivery that very day.



Cosatto repairs in the service centre

5 Day Fly Out

This is big. We collect, repair and return your product in 5 working days. You stay where you are. Simple.